Archive for March 2010
Auto Repair: How Can They Screw Up An Oil Change?
March 7, 2010 | 
Author “It’s all about beating the clock.” This quote comes from a wise old service manager, advising me on how to maximize my income as a flat-rate technician. If you have ever wondered why your car doesn’t get fixed correctly, or all your concerns weren’t addressed, you can blame, in part, the flat-rate pay structure.
Flat-rate simply means that your mechanic is paid a flat fee for a particular repair, regardless of how long the repair actually takes. In other words, if your car needs a water pump, which pays two hours of labor, and the mechanic completes the job in one hour, he gets paid for two.
In theory, this can work to your advantage. If the job takes longer, you still only pay the “predetermined” labor amount. In THEORY, not reality!
The flat-rate pay structure is designed to drive productivity. It’s very effective. The flat-rate pay system encourages technicians to work hard and fast, but it does not promote quality.
In terms of getting your car fixed correctly, the flat-rate pay structure has disastrous effects. Flat-rate technicians are constantly looking for shortcuts to beat the clock in order to maximize the number of hours they bill. Experienced flat-rate technicians can bill anywhere from 16 to 50 hours in an 8 hour day.
It’s these shortcuts and the breakneck speed at which flat rate technicians work that result in some of the most idiotic mistakes. In the rapid-fire pace of a shop I’ve witnessed technicians start engines with no oil. I’ve seen transmissions dropped, smashing into little pieces onto the shop floor. And I’ve seen cars driven right through bay doors—all in the name of “beating the clock.”
Flat-rate technicians can get quite elaborate with shortcuts. My favorite was the implementation of an 6-foot-long 2-by-4, which was placed under the engine for support while a motor mount was removed. It made a job predetermined to take 1.5 hours achievable in twenty minutes. A win-win, right? The technician makes extra money; you get your car back faster.
Actually, in many cases the placement of this 2-by-4 damaged the oil pan. Moreover, it caused the car, your car, to balance precariously 6 feet in the air, while the technician manipulated the car lift to access your engine mount.
This tactic was abruptly discontinued when a technician’s 2-by-4 snapped causing the car to crash nose down onto the concrete floor.
Sometimes the shortcuts create very subtle disturbances, which create problems overtime. A quick example: a vehicle had its transmission serviced with a new filter, gasket, and fluid. During the procedure, the technician was able to save time by bending the transmission dipstick tube slightly, in order to get the transmission pan out faster. The vehicle was reassembled, and the technician re-bent the tube back into place and off it went—no worries….
Six months later, the vehicle returned with an intermittent misfire. The engine wasn’t running on all cylinders. After extensive diagnostics, it was discovered that the transmission dipstick tube had chaffed through the engine harness, intermittently grounding out an injector. Hmm, that’s strange. Don’t usually see that.
The high-speed environment and the subsequent shortcuts illustrate the devastating effects of the flat-rate, sales-driven pay structure on the quality of car repairs.
No wonder even an oil change gets screwed up!
The poor quality of work encouraged by the flat rate pay structure is disconcerting enough. Unfortunately, it doesn’t stop here. The negative effects of flat-rate get exponentially worse, as it opens “wide” the door to rip you off!
Posted in Repairs | 
Tags: bay doors, breakneck speed, car, disastrous effects, Don, little pieces, pay, pay structure, technician | 
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Buying an RV – Take some Advice
I fancy buying an RV darling. Ok Honey, go out and get one and we can spend all our vacation time in it and have great fun. Wrong, very wrong. Do not buy an RV if this is how you are thinking. Your RV will just be a waste of money.
Buying an RV is an important decision and something the whole family needs to be involved in. An RV is also an investment, an investment in time and cost but you will not see a profit on an RV, well not in financial terms but it can have a huge payback in terms of satisfaction and enjoyment but if you just rush out and buy an RV without giving it a lot of thought then it could be, at best, an expensive waste of money, and an RV can be, at worst, a marriage breaker. I know as I have seen it happen.
When we were trading up to a larger and newer RV, my sister in law from Atlanta decided she was going to buy our old RV. The trouble was it was her idea and not a joint family decision. She had been on vacation with us a few times and liked the lifestyle, thought it would be great for her daughter to spend more time in the countryside but she never really considered if her husband wanted an RV. He was the type who would choose a sports car to drive without thinking of where his daughter was going to sit. He liked speed, acceleration and easy maneuvering, not something you tend to find with an RV. It lasted a few years with him being unhappy with all his vacations in the RV, he bumped into a few trucks and did some damage to the RV, (which I had to repair), and was just generally unhappy with the whole idea of having a vacation in an RV. It got to the stage of seriously damaging their marriage. What went wrong? Well my sister-in-law did not sit down and really think about an RVer’s lifestyle.
Think about it, RVs can be small, they can be cramped compared to your house, RVs can be hard to drive and you can end up spending all your vacation just driving around. What she should have done is to rent an RV first to try things out. This way she could easily have seen if owning an RV was going to work.
So what do you look for when renting an RV.? Well I would think the most important is where it is at. Pick the area you would like to vacation in and they look for somewhere to rent one from. Think about how you are going to get there. Driving allows you to take more things with you than flying, so if you are flying then you may need to make sure that you rent an RV which comes fully equipped as some do not have things such as kitchen utensils in them or towels and so on, although many companies will supply these but sometimes they come at a price.
What about the size of your RV from small to large. I suppose this depends on what you want to achieve. If you are a family then you need a larger RV and so on. Just make sure that everything you need is available but remember this may mean extra rental cost. Do you want to tow a car behind your RV.? Some companies will let you, some will not and if you are in a hire car, does the hire company allow it to be towed behind an RV. Is the RV you want to rent capable of towing a large car or only a small car? These questions could go on but the best people to answer them are the RV rental company you are dealing with. They are the RV experts so ask them.
I could go on with information like this but it is just commonsense. Think about where you are going to vacation in your RV, think about how to get there, think about your RV in terms of size, think about the equipment you need for your RV, think about pets in the RV if you have a pet and think about who to rent your RV from. Get several quotes from RV rental companies and then compare them and read the fine detail to see what you get for the price and what extra you need to spend.
Once you have done all this pick a suitable RV to rent and a suitable company to rent your RV from and then just do it. Once you have tried renting an RV you will then have a much better idea if being an RV owner is for you and can then make the commitment to buy an RV Good luck and just enjoy it. I do.
Posted in RVs | Tags: Atlanta, buying an RV, car, family decision, Recreational Vehicles, RV, RV hire, RV rental, RV vacation, RVer's, RVs, sister in law, time, Vacation, vacation time, waste of money | No Comments »